1. What is in-home care?

In-home care provides medical and non-medical support to individuals in the comfort of their own home. This can include assistance with daily activities like bathing, dressing, and meal preparation, as well as health care services such as medication management, wound care, and companionship.

2. What services do you offer?

At Carter’s Confident Care, we offer a wide range of in-home care services, including:

• Personal Care: Help with bathing, grooming, dressing, and mobility.

• Companionship: Social interaction and emotional support.

• Respite Care: Temporary relief for family caregivers.

• Homemaking: Light housekeeping, meal preparation, and errands.

3. How do I know if in-home care is right for me or my loved one?

If you or a loved one is struggling with daily activities due to aging, illness, injury, or disability, in-home care can be an excellent solution. Our team can assess your specific needs and create a personalized care plan. If you're unsure whether in-home care is right for you, reach out to us for a consultation.

4. How do I get started with your services?

Getting started is simple! You can contact us through our website, by phone, or via email to schedule a free consultation. During this initial meeting, we’ll discuss your needs, develop a care plan, and answer any questions you have. We will also review your payment options and insurance coverage.

5. Is the care covered by insurance?

In-home care coverage depends on the type of insurance you have. Some insurance plans, such as Medicare, Medicaid, and certain private health insurance policies, may cover specific services. We encourage you to check with your insurance provider to understand your coverage. Our team is happy to assist with insurance verification and paperwork.

6. How do you ensure the safety and quality of care?

We take pride in hiring only highly trained, compassionate caregivers who undergo thorough background checks and training. Additionally, our staff is trained to adhere to the highest standards of care, including compliance with HIPAA (Health Insurance Portability and Accountability Act) to protect your personal and medical information.

7. How do you match caregivers with clients?

We carefully match each client with a caregiver based on their specific needs, preferences, and personality. Our team takes into consideration factors such as the level of care required, location, and the client's cultural or personal preferences. You also have the opportunity to meet and approve your caregiver before services begin.

8. How do I manage my loved one’s care schedule?

You can manage your loved one’s care schedule directly with our team. We offer flexible scheduling options to meet your needs. Whether you need hourly, daily, or live-in care, we work with you to ensure the schedule fits within your routine and lifestyle.

9. What happens if a caregiver is unavailable?

In the event that a caregiver is unavailable due to illness or personal reasons, we will promptly provide a replacement caregiver. We ensure that our clients continue to receive consistent, high-quality care without disruption.

10. How do I pay for in-home care services?

Payment options vary based on the type of care and your insurance coverage. We accept various forms of payment, including private pay, long-term care insurance, and, in some cases, Medicare or Medicaid. Our team will work with you to explore payment options and help navigate insurance claims if applicable.

11. Can I change the level of care as my needs change?

Yes! One of the advantages of in-home care is flexibility. As your needs evolve, we can adjust your care plan and services to match. Whether you need additional assistance or less care, we’re here to make those transitions seamless.